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Turner Lettings (essex) Ltd registered in England and Wales.
Company number: 06917535
Registered address:
615 London Road, Westcliff-on-Sea, Essex, SS0 9PE

© 2021 Property Collection All rights reserved

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Terms and conditions:

1. INTRODUCTION


1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


2. LICENCE


2.1 You are permitted to print and download extracts from this Website for your own use on the following basis: no documents or related graphics on this Website are modified in any way; no graphics on this Website are used separately from accompanying text; and no video is to be copied or modified in anyway no audio is to be copied or modified in anyway all of our copyright and trade mark notices and this permission notice appear in all copies. You may not use or exploit any part of this Website for commercial purposes

2.2 Unless otherwise stated, the copyright and other intellectual property rights in the software and all material on this Website (including without limitation photographs, graphical images artwork, data compilations, audio and video material) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 2.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

2.3 Subject to clause 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

2.4 Any rights not expressly granted in these terms are reserved.


3. SERVICE ACCESS


3.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

3.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


4. VISITOR MATERIAL AND CONDUCT


4.1 Other than personally identifiable information, which is covered under the Privacy Policy any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

4.2 You are prohibited from posting or transmitting to or from this Website any material: that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial or religious hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; for which you have not obtained all necessary licences and/or approvals; which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

4.3 You may not misuse the Website (including, without limitation, by hacking).

4.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 4.2 or 4.3


5. LINKS TO AND FROM OTHER WEBSITES


5.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page of this Website, and subject to the following conditions: you do not remove, distort or otherwise alter the size or appearance of any logo or trademarks; you do not create a frame or any other browser or border environment around this Website; you do not in any way imply that we are endorsing any products or services other than our own; you do not misrepresent your relationship with us nor present any other false, misleading, derogatory or offensive information about us; you do not otherwise use any logo or trade marks displayed on this Website without our express written permission; you do not link from a website that is not owned by you; and your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 5.2 for breach of these terms and to take any action we deem appropriate.

5.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 5.2.


6. REGISTRATION


6.1 To register on this website you must be over 18.

You can update your registration at any time at the My Account section of our website.

6.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

6.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. You are responsible for all activities that occur under your account or password.

6.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


7. DISCLAIMER


7.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

7.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which but for these terms and conditions might have effect in relation to this Website.


8. GOVERNING LAW AND JURISDICTION


8.1 These terms and conditions shall be governed by and construed in accordance with English law. We both agree to submit to the non-exclusive jurisdiction of the English courts for all purposes in connection with these terms and conditions and our privacy policy.


9. MISCELLANEOUS


9.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

9.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

9.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

9.4 If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation in which you breach these conditions at any time.

© 2021

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Lettings Fees

Our fees for Lettings

  Let only Managed
Initial visit to property, valuation and agree rental value. ✓ ✓
High quality photos and advertising. ✓ ✓
Marketing on the UK’s top property portals. ✓ ✓
Matched to our applicant database. ✓ ✓
Accompanied viewings. ✓ ✓
Tenants referencing. ✓ ✓
Obtaining a holding deposit when a tenant applies. ✓ ✓
Obtaining property deposit and first month’s rent ✓ ✓
Ensuring the property meet legal requirements. ✓ ✓
Provide tenants with a payment method for rent. ✓ ✓
Help and advice throughout the tenancy. ✓
Serving of correct legal notices where required. ✓
Assured shorthold tenancy renewals. ✓
Propertymark Approved inventory. ✓
Receiving rental income and payment to landlord. ✓
Full account records of your property and income. ✓
Managing rent arrears in accordance with UK law. ✓
Monthly property statements. ✓
Quarterly visits to the property and report. ✓
Arranging routine property maintenance. ✓
Arranging emergency maintenance. ✓
Provide 24/7 emergency contact for tenants. ✓
Provide access for tradesman. ✓
Dealing with tenant queries and complaints. ✓
Tenant deposit protection throughout tenancy. ✓
Full property check-out service. ✓
Deposit dispute resolutions. ✓

 

LANDLORDS FEE SCHEDULE

TENANT REFERENCING & LEGAL RIGHT TO RENT/ID CHECKS.
(£125.00 + VAT) per tenancy. Referencing for up to two tenants (ID checks, Right-to-Rent check, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the signing of the tenancy agreement.

GUARANTOR REFERENCING (where applicable).
(£50.00 + VAT) per guarantor. Covering credit referencing and preparing a Deed of Guarantee (or as part of the Tenancy Agreement)



TO MOVE YOUR NEW TENANT INTO THE PROPERTY.

LET ONLY Service tenant set up & move in fee.
Equal to 2 weeks’ of rental income + VAT
(For example rent 775x12/52x2=£357.69 + VAT)

FULLY MANAGED Service tenant set up & move in fee.
Equal to 1 week of rental income + VAT
(For example rent 775x12/52=£178.84 + VAT)

Property Management Fee.
Equal to 6% of all rental income per month + VAT
(For example rent 775/100x6=£46.50 + VAT)


PRE & START OF TENANCY FEES (where applicable).

Arranging and facilitating statutory compliance (this includes the cost of the item itself) if not provided on instruction or undertaken by the landlord prior to the start of the tenancy.

Energy performance certificate (EPC). £90.00 (inc. VAT)
Gas safety certificate (GSR/CP12) £90.00 (inc. VAT)
Electrical Safety Test (5 Year) £240.00 (inc. VAT)
Legionella risk assessment £75.00 (inc. VAT)
Legionella risk assessment (re-test) £42.00 (inc. VAT)
Installing Smoke alarms x1 and carbon alarms x1 £42.00 (inc. VAT)
Deposit Registration Fees (where collected): £54.00 (inc. VAT) Managed, £90.00 (inc. VAT) Let Only
Landlord Withdrawal Fees (before move-in): £150.00 (incl. VAT) to cover marketing and administration

DURING "MANAGED" TENANCY FEES.
Additional property visits, each £45.00 (incl. VAT)
Assured shorthold tenancy (AST) renewal £45.00 (incl. VAT)
Landlord withdrawal fee £80.00 (incl. VAT) to cover administration and hand over if out of tenancy contract


END OF TENANCY FEES.
Property Check-out at end of tenancy £125.00 (incl. VAT), FREE if managed
Deposit dispute resolution via TDS £195.00 (incl. VAT) – Managed property only, we are not able to carry out this service on let only properties.


OTHER FEES (Where required)
Full Propertymark
Property Inventory
£125.00 (incl. VAT), FREE if managed.
Court claim and court attendance Available on request
Serving of legal notices £75.00 (incl. VAT) per notice, FREE if managed.
Drawing up AST agreement,
sending to tenant/landlord for signing
£65.00 (incl. VAT) REDUCED if managed.
In office signing with your tenant £54.00 (incl. VAT) FREE if managed.

Complaint Procedure

Complaints Procedure

As a member of the Association of Residential Letting Agents (ARLA), we aim to provide the highest standard of service to all landlords and tenants, in line with their Code of Practice. One of the requirements of our membership of ARLA is that we have a process for assessing complaints about our service, appropriate to our firm’s size and structure.

All branch staff will deal with the normal day to day problems on a one to one basis but once a formal complaint as such has been raised, i.e. “I am not satisfied with the standard of your work/conduct/behavior and I wish to make a formal complaint”, then at that stage you will be requested to put your complaint in writing, setting out your concerns by reference to any related documents such as terms of business, tenancy agreement or inventory, and send it to Nick Munro at 34 Broadway, Leigh On Sea, Essex, SS9 1AJ. Your complaint will be acknowledged within three working days.

The grievance letter will be acknowledged promptly, investigated in accordance with established “in-house” procedures and a reply sent to you within fifteen working days of receipt of the original letter. You will be invited to make any comments that you may have in relation to this response.

Subsequently, if you remain dissatisfied with the way we have handled your complaint, or the complaint involves a specific member of staff or director please write to Zac Turner at 34 Broadway, Leigh On Sea, Essex, SS9 1AJ, you will then receive our final review findings and viewpoint.

Finally, having exhausted our in-house procedures, if you are still not satisfied with our response, you may refer your complaint to:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury, Wiltshire
SP1 2BP

Who will arrange for your complaint to be assessed by an external Independent Case Examiner in line with the criteria and procedures set out in their published complaints procedure/leaflet. You have up to 12 months to refer your complaint to the Property Ombudsman.

Privacy Policy

Privacy Policy for Turner Sales & Lettings

We are committed to respecting and protecting your privacy.

This Privacy Policy explains when and why we collect personal information about our website visitors, customers and people who contact or interact with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with UK law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

If you do not want us to process your personal information as described in this Privacy Policy, please do not provide information to Turner Sales & Lettings or use our website at turnerestates.co.uk

For questions relating to this Privacy Policy, please contact us at 34 Broadway, Leigh on Sea, Essex, SS9 1AJ or call 01702 710555.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.

Turner Sales & Lettings is a trading name of Turner Lettings (Essex) LTD, registration number 6917535.

How do we collect personal information about you?

We obtain personal information about you that you provide to us through our website, emails, phone conversations, documents you provide to us or when you visit our branch, for example when you:

  • Enquire about specific properties for sale or for rent
  • Enable us to conduct credit references, previous landlord references and employment references.
  • Ask us to value your property
  • Enable us to conduct money laundering verification checks when buying or selling a property.
  • Register for our email newsletters
  • Participate in one of our surveys
  • Interact with us on our social media sites

We also obtain personal information relating to you using automated technical means when you visit our website.

What type of personal information is collected?

The information we collect from you might include (but is not limited to) your name, address, email address, phone number, date of birth and financial details and any other information you choose to provide to us.

The information we collect through our website using automated technical means includes: the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit including which website pages are accessed, page response times and length of visits to pages.

How long do we retain your personal information?

Whenever your data is kept by us we will ensure that it is appropriately protected and only used for acceptable purposes.

We will keep your data for the period that you are a customer or applicant of Turner Sales & Lettings.

If you are no longer a customer or applicant of ours, we will keep your data for the minimum length of time required to comply with the purposes set out in this policy and relevant legal or regulatory obligations. Your Personal Data may be kept longer if we cannot delete it for technical reasons.

Provided we do not have a legitimate interest to retain your details, you have the right to be forgotten and removed from our marketing material. You can contact us by telephone, email or in person to confirm this

How do we use your personal information?

We may use the information that you directly provide to us in the following ways:

  • We may use your name, address and contact details for the purpose of carrying out our obligations arising from any contracts entered into by you and Turner Sales & Lettings, such as providing you with products and services you have requested, visiting and arranging viewings of property. Our legal basis for this use is that it is necessary for the performance of a contract to which you are party.
  • We may use your name, email address and postal address to provide you with information, you have requested from us, respond to enquiries or requests from you, communicate with you in relation to those enquiries or requests and arranging visits to your property by our staff. Our legal basis for this use is our legitimate interests, namely carrying out activities in the course of business in response to customer enquiries or requests.
  • We may use your name, email address and postal address to provide you with information regarding similar goods and services to those you have already enquired about or purchased. Our legal basis for this use is our legitimate interests, namely the ongoing marketing of our goods and services to individuals with whom we have an existing relationship in connection with our goods and services and/or who have expressed an interest in those goods and services].];
  • Where you have entered into a contract with us or we have provided you with services, we may use your name, email address, postal address or phone number to ask for your feedback about the services we have provided to you. Our legal basis for this use is our legitimate interests, namely evaluating and where necessary improving the quality of our service provision with a view to promoting the success of our business and positive customer relationships.
  • Where you are a party to an existing contract with us or regularly enter into contracts with us for our goods and services, we may use your name, email address, postal address or phone number to notify you of changes to the terms and conditions of our services. Our legal basis for this use is our legitimate interests, namely the administration and management of our business contracts and relationships.
  • We may use your name, email address and postal address to send you marketing communications, if you have chosen to receive these. These may include information about properties for rent or for sale, the current property market, promotions or offers. Our legal basis for this use is consent.
  • We may use your name and address to verify your identity where you have decided to rent or buy through us as part of our identification and money laundering process. Our legal basis for this use is compliance with a legal obligation to which we are subject, our legitimate interests, namely ensuring the security of our systems, network and information and those of third parties.

We may use the information that we automatically collect using technical means through our website to:

  • Administer our site and for troubleshooting, testing, research and statistical purposes. We may use Google Analytics, a third-party website monitoring tool. Our legal basis for this is our legitimate interests, namely monitoring the use of our software and IT systems, improving our website
  • Measure or understand the effectiveness of our own advertising activity. Our legal basis for this use is our legitimate interests, namely improving the relevancy of our advertising;

This automated collection of information may involve the use of cookies. Please see our Cookies Policy for further detail about these.

We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us).

We may also use any of your personal information that we collect from you directly and additional information about you from external sources where necessary to detect and reduce fraud and credit risk. These sources include Rent4Sure. Our legal basis for this use of your personal information is our legitimate interests in preventing our business being subject to fraud or credit risk.

Calling our office.

When you call our office, we may collect Calling Identification information. We use this information to help improve the efficiency and effectiveness of our help line, call may also be recorded for training and monitoring purposes.

Sending a message to our support system – FIX FLOW

When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We may keep personally identifiable information associated with your message, such as your name or email address.

Who has access to information?

We will not sell or rent your information to third parties.

We may pass your information to third party service providers, including but not limited to:

  • Business partners, suppliers and sub-contractors working on our behalf for the purposes of completing tasks and providing services to you.
  • Your personal data, including name, address, contact details and preferences will be shared with Vebra software and CFP property software.
  • Advertisers and advertising networks (including social media) to select and serve relevant adverts to you; These are Facebook, Twitter and Instagram

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.

We may disclose your personal information to our insurers and /or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets, or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.

Your rights

In this section we have summarised the rights that you have under data protection law. Some of the rights are complex, applying only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

You have the right:

  • To object to us processing your personal information for marketing purposes. If you object, we will stop processing your personal information for this purpose. When we collect your data, you can choose whether you wish to receive marketing communications from us. If you wish to stop receiving marketing communications, you can opt out at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.
  • To access the information, we hold about you and certain information about our processing of it and your rights in relation to it.
  • In certain circumstances, to obtain erasure of the personal information we hold about you, subject to certain exceptions.
  • To rectification of the information we hold about you.
  • In certain circumstances, to restrict our processing of your personal information or object to us processing it. If you object, we will stop processing your personal information unless certain exceptions apply.
  • Where our legal basis for processing your personal information is your consent or the performance of a contract and we process it by automated means, to be provided with the personal information we hold about you in structured, commonly used and machine-readable format and to transmit the information to another controller.
  • To not be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly affecting you, subject to certain exceptions.
  • Where our processing of your personal information is based on your consent, to withdraw that consent at any time. If you withdraw your consent, we will stop the relevant processing, but it will not affect the lawfulness of our processing before the withdrawal.

 

To exercise any of these rights, email us at info@turnerestates.co.uk or write to us at 34 Broadway, Leigh on Sea, Essex, SS9 1AJ. In addition, you can exercise your right to object to direct marketing at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.

If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint to a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. More information about lodging a complaint with the Information Commissioner’s Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/concerns/.

Security precautions in place to protect your information

We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.

Use of Cookies

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns.

Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.

It is possible to switch off cookies by setting your browser preferences.

Links to other websites

Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.

Transferring your information outside of European Economic Area (“EEA”)

Our web sites are hosted in the EU. We also use outsourced services in countries outside the EU from time to time in other aspects of our business. Accordingly data obtained within the UK may be “processed” outside the UK and data obtained in any other country may be processed within or outside that country.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 23rd May 2018.

If we change our Privacy Policy we will post the changes on this page and may place notices on other sections of the website and/or notify you by email.

Further information

You can obtain further information about data protection laws by visiting the Information Commissioner’s Office website at www.ico.org.uk. If you have any question regarding this privacy policy and notice please contact us through info@turnerestates.co.uk.

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